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Shipping Policy

Dispatches are made Monday to Thursday excluding Bank holidays. Orders that are 460g or below will best shipped first class via royal mail the following morning. The estimated delivery time from royal mail is 3 working days, however this can vary.

If an order is over 460g it will be dispatched with a courier and will be delivered on the following day, orders of this type will require a signature or delivery instructions if no person will be at the address.

Shipping & Handling Prices

Postage within UK (Inc Vat)
Up to 680g – £3.90
Up to 1kg – £5.60
Up to 5kg – £6.20
Up to 20kg – £12.00

Postage to EUROPE (Inc Vat)
Up to 500g – £7.25
Up to 750g – £8.50
Up to 1000g – £9.60
Up to 1200g – £10.50
Up to 1500g – £11.50
Up to 2.0kg – £13.00

Postage to REST OF WORLD (Inc Vat)
Up to 500g – £15.18
Up to 750g – £17.73
Up to 1000g – £21.18
Up to 1200g – £24.23
Up to 1500g – £26.98
Up to 2.0kg – £29.73

Returns Policy

In accordance with the Distance Selling Directive (2000) you may cancel your order at any time without reason, within 7 working days of delivery. Should you wish to cancel your order and receive a refund, you must confirm this in writing and return the packaged item(s) to:

Returns
The Toffee Shop
7 Brunswick Road
Penrith
Cumbria
CA11 7LU

Please be aware that you will be liable for any postage costs incurred as a result of returning items to The Toffee Shop and you should ensure that you obtain proof of postage as you send it back. We regret that a refund can only be provided for items received back by us. This does not affect your statutory rights.

Please be advised the we need to be notified of any order issues within 28 days of dispatch. We are unfortunately unable to offer refunds on orders if we have not been notified within this time period.