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Frequently Asked Questions

My Order

When will I receive my order?

Orders of 460 g and under are shipped first class with Royal mail with an estimated delivery shipping time of three days.

Any order over 460 g are shipped with a courier for next day delivery.

Can I add a message with my order?

Yes, all orders can include a personalised, handwritten message. This can be done in the checkout.

Is it possible to cancel my order?

All orders are shipped the following morning, therefore cancellations within 12 hours of the order are accepted. Orders that are cancelled after the 12 hours of the order are not able to be cancelled.

Do you deliver outside the UK?

Currently, we do not deliver outside the UK.


What's the best way to store my Fudge and Toffee?

Fudge and Toffee should be stored at room temperature. The sugar acts as a natural preservative.

To enjoy the treasures over a longer period of time, we recommend storing in an airtight container.

Can I refrigerate The Toffee Shop products?

Both the Fudge and Toffee should not be refrigerated as this affects the texture and the colour.

Is it ok to freeze the Fudge?

Fudge can be frozen, wrap the slab of fudge or piece of toffee in a plastic wrap, foil or in a box to seal. When defrosting, leave the Fudge or Toffee out in a cool dark place for at least two hours. However, we would always recommend eating fresh.

How long will The Toffee Shop products keep their fresh taste?

Our Fudge products are best eaten within twelve weeks.

Our Toffee products are best eaten within eight weeks.


Are the Toffee Shop products vegetarian?

All our products are vegetarian friendly.

Are the Toffee Shop products vegan?

Unfortunately, our Fudge and Toffee is not vegan friendly.

Do the Toffee Shop products contain gluten?

All of our products are gluten free.

Donate to Hospice at Home

Established in 1997, Hospice at Home Carlisle and North Lakeland, (Hospice at Home) is a registered charity providing high quality, palliative care and support to patients, family members and carers affected by life limiting illness.