Terms and Conditions

About Us

The Toffee Shop are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us at sales@thetoffeeshop.co.uk.

Registered Office Address:

The Toffee Shop Limited
7 Brunswick Road
Penrith
Cumbria
CA11 7LU
United Kingdom

Phone: 01768 862008
Fax: 01768 862008
Email: sales@thetoffeeshop.co.uk

Company Registration Number: 3843466

Making A Purchase

Making a purchase could not be easier. Just browse our online store, and click on any items that you wish to buy and put them into the shopping cart. After you have finished your selection, click on "Order" and you will be asked for a few details that we need to be able to satisfy the order.

We accept credit card payment. If you are shopping from North America or anywhere else, place your order and your credit card company will convert the transaction to US Dollars or your own currency.

We accept most Credit Cards/debit Cards via our secure payment gateway, WORLDPAY.

Shipping And Handling

Postage within UK (Inc Vat)
Up to 300g - £3.50
Up to 900g - £4.10
Up to 5Kg - £6.00
Up to 1800g - £6.90
Up to 20kg - £8.00

Postage to EUROPE (Inc Vat)
Up to 600g - £5.65
Up to 900g - £7.35
Up to 1200g - £8.55
Up to 1500g - £11.90
Up to 2.0Kg - £14.35

Postage to REST OF WORLD (Inc Vat)
Up to 600g - £11.40
Up to 900g - £11.90
Up to 1200g - £16.00
Up to 1800g - £20.00
Up to 2.0Kg - £25.50

Delivery Schedule

We deliver your order right away. We will normally send your order to you in 5 business days. International orders are generally received in under 10 days.

Back Orders

If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.

Tax Charges

All orders will be priced inclusive of VAT tax at 20%

Credit Card Security

You can have full confidence that our on-line ordering service is fully secure. All credit card transactions processed from this site use 128 bit encryption are safe and secure .Once you reach the order process, you will be connected to Worldpay's secure server, a padlock appearing at the bottom of your browser window will confirm this. Also, the address in the address bar of your browser will cahnge to https://www instead of http://www. Both are signs you are entering a secure site.

Guarantee

As none of our products contain any additives, and to ensure that the product is always at its best, a 'best before date' of no more than 12 weeks will be shown on the box.

Reaching Us

If you need to reach us, please email us on sales@thetoffeeshop.co.uk, alternatively, you can call on 01768 862008 (International +44 01768 862008) or fax us on 01768 862008 or write to us at 7 Brunswick Road Penrith Cumbria CA11 7LU United Kingdom

Privacy Policy

The Toffee Shop do not disclose buyers' information to third parties. Cookies are used on this shopping site to keep track of the contents of your shopping cart once you have selected an item, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option.Data collected by this site is used to:
a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Only disclose information to third-parties for goods delivery purposes

Returns Policy

In accordance with the Distance Selling Directive (2000) you may cancel your order at any time without reason, within 7 working days of delivery. Should you wish to cancel your order and receive a refund, you must confirm this in writing and return the packaged item(s) to:

Returns
The Toffee Shop
7 Brunswick Road
Penrith
Cumbria
CA11 7LU

Please be aware that you will be liable for any postage costs incurred as a result of returning items to The Toffee Shop and you should ensure that you obtain proof of postage as you send it back. We regret that a refund can only be provided for items received back by us. This does not affect your statutory rights.

Please be advised the we need to be notified of any order issues within 28 days of dispatch. We are unfortunately unable to offer refunds on orders if we have not been notified within this time period.